Delivery Policy

We are currently experiencing delays dispatching orders due to the recent sale. Free Standard Shipping New Zealand Wide on orders over $200.00*

For orders under $200.00, International Express Postage Charge of $30.00 applies

Orders are despatched from Brisbane Australia via Australia Post International Express. Delivery is subject to stock availability and payment authorisation.

All orders are shipped Monday to Friday, excluding National and QLD public holidays. Please note that it may take more than 2-3 business days for your order to be dispatched during this busy time of the year.

Parcel Tracking

A despatch confirmation email is sent when your order is packed. At the time of despatch an order update email will advise you that the tracking number has been added to your order. As your parcel is processed through Australia Post you will be emailed tracking links via the Australia Post tracking system please use the link http://auspost.com.au/track

Our shipping method is “signature required”. If you would like the courier to be given “Authority To Leave” the parcel at your address please message us or add a note to your order or make this change when your tracking email is sent to you from Australia Post. Monitor the tracking advice to know when to expect your delivery.

Initial delivery times are estimates and dependent on our third-party suppliers, Australia Post. They are updated during transit and can be monitored through the tracking link emailed to you at the time of despatch. Factors outside of our control include but are not limited to weather and unforeseeable circumstances - may cause delays to expected delivery times.